Zopa

Digital bank · London, United Kingdom

Zopa started in 2005 as the world's first peer-to-peer lender and became a bank in 2020. Today it is a UK digital bank authorised by the Prudential Regulation Authority with 1.5 million customers, more than GBP 13 billion lent and more than GBP 5 billion of savings balances, all run through an app. The consumer range is the current account called Biscuit, savings and cash ISAs, personal loans, a credit card, car finance and investing. For companies there is a separate business side selling payment acceptance, retail finance, auto finance and embedded finance to merchants, with 700 businesses using it. There is no business current account.

Legal name: Zopa Bank Limited (group holding company Zopa Group plc, company number 10624955)
Regulated by: Prudential Regulation Authority (authorisation), Financial Conduct Authority (conduct)
Licence confirmed: yes, on a regulator's own list
Established: 2005
Website: www.zopa.com

Scores, 0 to 10

9.0Customer satisfaction

Trustpilot shows 4.6 out of 5 from 37,909 reviews for zopa.com, and Zopa reports a 4.6 rating and 75 NPS on its business pages. · source

6.5United Kingdom

A PRA-authorised UK bank with FSCS-covered deposits and 1.5 million customers, but the business side offers merchant payments and finance rather than a business current account. · source

6.5Financial strength & stability

A PRA-authorised bank with FSCS deposit protection, 21 years of lending experience and over GBP 5 billion of savings balances, but no published capital ratio or credit rating. · source

6.0Fast digital onboarding

Consumers open an account in minutes in the app and can apply for a loan in minutes with no paperwork; merchants must go through a partnerships conversation with no published timeline. · source

5.0Lowest fees

Consumer products are marketed as no-fee with no paperwork on loans, but the business side publishes no pricing at all and points merchants to partnerships@zopa.com. · source

5.0Best interest on business balances

The Biscuit current account pays interest on balances and the bank holds over GBP 5 billion in savings including fixed-term and cash ISAs, but these are personal products with no business deposit or sweep. · source

5.0Fintech companies that need a partner bank

The partnerships line lets platforms embed payments and finance in their own customer journeys, but there is no safeguarding account, BIN sponsorship or agency banking for EMIs. · source

4.5Online businesses: e-commerce and SaaS

Zopa Payments accepts and manages payments in one place and retail finance lets customers spread the cost of higher-value purchases, with 700 businesses on the platform. Embedded finance APIs exist for merchants, but there is no business account, no receiving account, no accounting integration and no recurring-revenue financing. · source

3.0Crypto-friendly bank

Zopa publishes no policy on crypto businesses; digital assets appear nowhere in the personal or business product range. · source

3.0Startups & VC-backed companies

There is no business current account, no startup programme and no venture debt; the merchant offering targets established UK retailers. · source

3.0Business cards (Visa, Mastercard)

Zopa issues a consumer credit card with 600,000 customers and a Biscuit debit card, both on Apple Pay, but no business card of any kind. · source

3.0High-risk verticals (iGaming, cannabis, adult, forex)

Zopa publishes no acceptance or prohibited-activity policy for gambling, cannabis, adult or forex businesses on its merchant pages. · source

3.0On-ramp: buy crypto with fiat

Zopa has no business current account; for personal Biscuit accounts a UK crypto guide says Zopa declines card payments to crypto platforms and may block transfers, on top of a GBP 10,000 daily spend limit, but Zopa itself publishes no crypto rule, so evidence is thin. · source

3.0Off-ramp: crypto to fiat in a business account

Evidence is thin: Zopa offers companies no deposit account to receive exchange proceeds, and no rule or report on how personal accounts treat incoming exchange payments was found, checked September 2026. · source

1.5Cross-border payments, FX and multi-currency accounts

Sterling only, with no international payments, no multi-currency account and no published FX pricing. No multi-currency accounts, cash pooling, host-to-host or hedging; the merchant products are payments and consumer credit. · source

1.5Foreign-owned & non-resident companies

Products are UK-resident consumer accounts and UK merchant finance; no route exists for a foreign-owned or non-resident company. · source

1.0Trade, manufacturing & import-export

No letters of credit, guarantees or supply-chain finance anywhere in the product range. · source

1.0Crypto wallet and custody for a business

Zopa sells a personal current account, savings, loans, cards and car finance, and a business side for payment acceptance and point-of-sale finance, with no crypto holding for any client, checked September 2026. · source

1.0Accept crypto payments

Zopa's business platform accepts and processes card payments and offers retail and auto finance, with no crypto or stablecoin acceptance on its business page, checked September 2026. · source

1.0Bitcoin

No bitcoin buying, holding, transfer or bitcoin ETP access at Zopa, checked on its personal and business pages September 2026. · source

1.0Ethereum

No ether product at Zopa, checked on its personal and business pages September 2026. · source

1.0Stablecoins (USDC, USDT and others)

No stablecoin accounts, payouts or settlement role at Zopa; crypto appears on its site only in a scam warning page, checked September 2026. · source

Sources

Built on public information and the BankStore team's own aggregated experience; no confidential client or partner data. Bank Index and BankStore are not banks. This is information, not financial advice.