Taptap Send

E-money or payment institution · London, United Kingdom

Taptap Send UK Limited is authorised by the FCA as an electronic money institution under firm reference 900842 and is the UK arm of the Taptap Send remittance app. It was incorporated in October 2016 as Segovia Technology UK Limited and renamed in August 2019. The app sends money from countries where the group is licensed, including the UK, Belgium, the US, Canada, Australia and the UAE, to 74 destination countries across Africa, Asia, Latin America and Europe. Payouts land in mobile money wallets such as M-Pesa and Airtel or in bank accounts, and the company says 95 percent of transfers to Kenya arrive in under a minute. The UK user agreement is explicit that the wallet and card must not be used for business or commercial purposes, so this is a consumer product and not a business banking option.

Legal name: Taptap Send UK Limited
Regulated by: FCA (UK authorised electronic money institution 900842), National Bank of Belgium (Taptap Send Belgium S.A., 0754.970.695), FinCEN and US state regulators (TapTap Send Payments Co., NMLS 2108069), FINTRAC and Revenu Quebec (Taptap Send Payments Canada Inc.), Dubai Financial Services Authority and Central Bank of the United Arab Emirates, ASIC (Taptap Send Australia Pty Ltd, AFSL 559468), New Zealand Financial Service Providers Register (FSP1009831)
Licence confirmed: yes, on a regulator's own list
Established: 2016
Website: www.taptapsend.com

Scores, 0 to 10

9.0Customer satisfaction

Trustpilot 4.7 out of 5 from 40,385 reviews, 85 percent five star and 7 percent one star. · source

7.0Lowest fees

Charges no fees on transfers to Kenya, and the UK agreement requires the exact amount payable to be shown in the app before confirmation; the site example shows a EUR 2.00 fee on a Gulf corridor. · source

7.0Fast digital onboarding

Sign-up happens entirely inside the app and the only stated requirement is being at least 18 years old, but the account may be used for personal purposes only. · source

5.5United States

TapTap Send Payments Co. is registered with FinCEN under MSB number 31000306745734, holds NMLS ID 2108069 and is licensed as a money transmitter in all 50 states. · source

5.0Europe (EU, EEA, Switzerland)

Taptap Send Belgium S.A. is registered with the National Bank of Belgium under unique identification number 0754.970.695, and the site lists Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain and Sweden among its corridors. · source

5.0United Kingdom

FCA authorised electronic money institution 900842 since 12 March 2018 with GBP client money safeguarding, but the account is for personal use only and no business accounts exist. · source

4.5Canada

Taptap Send Payments Canada Inc. is registered with FINTRAC under M21060579 and licensed by Revenu Quebec under 904652, with no Canadian bank licence and no business accounts. · source

4.5Middle East & Gulf

Taptap Send (DIFC) Limited is regulated by the Dubai Financial Services Authority under firm reference F007317, and T T S Financial Services Middle East L.L.C holds UAE commercial licence 1601866 under the central bank. · source

4.0Asia-Pacific (SG, HK, AU, JP, KR)

Taptap Send Australia Pty Ltd holds Australian Financial Services Licence 559468; the New Zealand company is on the FSP register under FSP1009831 but the company says it is not actively regulated for remittances there. · source

4.0Latin America, Africa & South Asia

Pays out into 74 destination countries across Africa, Asia and Latin America through mobile money and local bank transfer, but holds no licence and offers no accounts in any of them. · source

4.0Cross-border payments, FX and multi-currency accounts

Sends to 74 countries with the fee and rate shown in the app before the payment is confirmed and no fee at all on the Kenya corridor, but the exchange rate margin itself is never published. The UK agreement prohibits business or commercial use of the account, so there is no multi-currency treasury, pooling or corporate structure of any kind. · source

4.0Financial strength & stability

Authorised in the UK, the EU, the US, Canada, Australia and the DIFC, but publishes no financial statements or credit rating and UK balances are safeguarded rather than FSCS protected. · source

2.0Crypto-friendly bank

Taptap Send publishes no crypto policy and sells no crypto product, and its UK user agreement bars business or commercial use of the account altogether, so crypto firms cannot be customers. · source

2.0Best interest on business balances

The UK agreement describes wallet money as insured or held in client money accounts and publishes no interest, savings or sweep product. · source

2.0Fintech companies that need a partner bank

No safeguarding accounts, agency banking, BIN sponsorship or rail access is offered to other payment firms; Taptap Send is a consumer remittance app. · source

2.0Business cards (Visa, Mastercard)

The UK agreement refers to a card attached to the wallet but bans using the card for business or commercial purposes, and no business card programme, virtual cards or spend controls are published. · source

1.5Online businesses: e-commerce and SaaS

Business and commercial use of the account is prohibited, so online merchants cannot collect or settle with it. Business use of the account is prohibited, so a software company cannot collect subscription revenue or hold receiving balances with it. · source

1.5Startups & VC-backed companies

The same ban on business use applies; there are no company accounts, financing or startup products. · source

1.5Foreign-owned & non-resident companies

Taptap Send opens accounts only for individuals aged 18 or over and prohibits business use, so it does not onboard foreign-owned or non-resident companies at all. · source

1.0Trade, manufacturing & import-export

No letters of credit, guarantees or supply-chain finance; the product is person to person remittance into mobile money and bank accounts. · source

1.0High-risk verticals (iGaming, cannabis, adult, forex)

The UK user agreement lists gambling, sexually oriented materials and controlled substances among prohibited uses, and bans commercial use of the account entirely. · source

1.0Crypto wallet and custody for a business

Taptap Send's UK wallet holds pounds and euros only, and clause 2.6 of its UK user agreement says the services are for personal use and must not be used for business or commercial purposes; there is no crypto holding of any kind, checked September 2026. · source

1.0Accept crypto payments

Taptap Send is a consumer remittance app with no merchant or acquiring product, so there is no crypto acceptance, checked September 2026. · source

1.0Bitcoin

Taptap Send offers no bitcoin buying, holding or transfer to any customer, checked on its site and UK user agreement in September 2026. · source

1.0Ethereum

Taptap Send offers no ether or token service to any customer, checked on its site and UK user agreement in September 2026. · source

1.0Stablecoins (USDC, USDT and others)

A 2026 job listing says Taptap Send's treasury desk uses stablecoin on- and off-ramps to fund some corridors, but customers cannot hold, send or receive stablecoins; this is internal treasury use only. · source

Sources

Built on public information and the BankStore team's own aggregated experience; no confidential client or partner data. Bank Index and BankStore are not banks. This is information, not financial advice.