GoCardless

Payment service provider · London, United Kingdom

GoCardless collects money from a customer's bank account rather than a card. Its core product is recurring Direct Debit for subscriptions, memberships and invoices, extended with open banking instant payments and outbound payments. Pricing is published: 1% plus 20p per transaction on the Standard plan, 1.25% plus 20p on Advanced and 1.4% plus 20p on Pro, with custom pricing above one million pounds of annual revenue and no setup or monthly fee. GoCardless Ltd is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 with registration number 597190. It reports 100,000 businesses and USD 130 billion of annual transaction volume, and it is now part of Mollie.

Legal name: GoCardless Ltd
Regulated by: Financial Conduct Authority (UK)
Licence confirmed: yes, on a regulator's own list
Established: 2011
Website: gocardless.com

Scores, 0 to 10

8.0United Kingdom

GoCardless Ltd is FCA-authorised under the Payment Services Regulations 2017 with number 597190 and Bacs Direct Debit is its home product. · source

8.0Lowest fees

1% plus 20p per transaction on Standard with no setup and no monthly fee, cheaper than card acquiring for recurring billing. · source

7.0Europe (EU, EEA, Switzerland)

SEPA Direct Debit collection across Europe through GoCardless SAS, the French entity named in the regulated terms. · source

7.0Online businesses: e-commerce and SaaS

Strong for recurring billing and invoicing with 350 plus integrations, but there is no card acquiring and no marketplace payout product. Built for subscription billing, with recurring payments, instalments, failure recovery through Success+ and integrations with Xero, QuickBooks and Zuora. · source

6.5Fast digital onboarding

Signup is fully online with no setup fee, but Trustpilot reviewers repeatedly report verification delays and account freezes. · source

6.5Fintech companies that need a partner bank

A partner programme and a white-label Embed product let platforms offer bank payments under their own brand, but there is no safeguarding account or rail sponsorship. · source

5.5United States

The United States is one of the named markets and ACH collection is supported, but GoCardless holds no US bank charter and publishes no US-specific pricing. · source

5.5Startups & VC-backed companies

Self-serve online signup with published per-transaction pricing suits an early-stage subscription business, but there is no startup programme or financing beyond the Access capital add-on. · source

5.0Asia-Pacific (SG, HK, AU, JP, KR)

Australia and New Zealand are named markets with local direct debit schemes; no Singapore, Hong Kong or Japan presence is published. · source

5.0Financial strength & stability

FCA-authorised and processing USD 130 billion a year for 100,000 businesses, but privately held, unrated, publishing no balance sheet, and now owned by Mollie. · source

5.0Foreign-owned & non-resident companies

Merchants can collect from more than 30 countries, but GoCardless publishes no policy on companies owned or directed from abroad. · source

4.5Cross-border payments, FX and multi-currency accounts

Collection from more than 30 countries at the mid-market rate through Wise, but no multi-currency account is held for the merchant. Collections settle to the merchant's own bank account; there is no multi-currency account, pooling or hedging. · source

3.0Crypto-friendly bank

GoCardless publishes no policy on crypto businesses on its pricing or legal pages. · source

3.0Customer satisfaction

Trustpilot 2.3 out of 5 from 2,483 reviews, with 56% five-star and 32% one-star. · source

3.0High-risk verticals (iGaming, cannabis, adult, forex)

No published onboarding path for gambling, cannabis, adult or forex operators anywhere in the pricing or legal pages. · source

2.0Best interest on business balances

No balance is held for the merchant, so there is no interest, savings or treasury product. · source

1.5On-ramp: buy crypto with fiat

Its restricted activities page bars merchants from arranging payments for any buying, selling or trading of cryptocurrencies unless agreed in the contract in advance, so exchanges cannot routinely collect fiat through it and businesses cannot buy crypto there. · source

1.5Off-ramp: crypto to fiat in a business account

The same restriction covers crypto selling and trading, and GoCardless has no payout product for crypto proceeds, so a business cannot cash out crypto through it. · source

1.0Trade, manufacturing & import-export

No letters of credit, guarantees or supply chain finance. · source

1.0Business cards (Visa, Mastercard)

GoCardless issues no cards at all; the whole point of the product is collecting from a bank account instead of a card. · source

1.0Crypto wallet and custody for a business

GoCardless holds no crypto for anyone and lists providing crypto wallets among restricted activities it will not support without prior contractual agreement, checked September 2026. · source

1.0Accept crypto payments

GoCardless collects bank debits and pay-by-bank payments in fiat only and offers no crypto acceptance, checked on its restricted activities and pricing pages in September 2026. · source

1.0Bitcoin

No bitcoin buying, holding or transfer is offered, and crypto trading is a restricted activity for GoCardless merchants, checked September 2026. · source

1.0Ethereum

No ether service of any kind is offered, and crypto trading is a restricted activity for GoCardless merchants, checked September 2026. · source

1.0Stablecoins (USDC, USDT and others)

GoCardless offers no stablecoin collection, accounts or payouts; its payments run on Direct Debit, ACH and open banking rails in fiat, checked September 2026. · source

Sources

Built on public information and the BankStore team's own aggregated experience; no confidential client or partner data. Bank Index and BankStore are not banks. This is information, not financial advice.